Madisyn Wunderli
B8
Journal #6/ #7 Appreciation
This week was pretty stressful and hard. There were a ton of calls that came in with angry customers
about their bags not being there. The place we ship has been screwing up all the orders and screwing up
when and what to ship. I had to deal with different questions and different and angry people.
I hate when I am the customer and I need help and those people are rude to me and already have a tone
with me. It is your job so you shouldn’t already sound annoyed. It makes the experience for the
customer and you so much worse. It makes me not want to shop or buy anything or use their business.
I know when a person is nice to me or very helpful I want to come back and use their business again.
When I am the person on the other line trying to help someone I try to give them as many options for
them as I can. Its so nice when people are thankful for you and your good service.
I worked on a project for hours and days and it took me so long and so much effort to make it look good
and my teacher didn’t really appreciate or look through it. She just passed it off and gave me a score like
everyone else. It sucks when you don’t get acknowledged about the good hard work you’ve done or any
comments.
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